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Privacy Policy for JSS Plumbing & Heating Ltd

  • Privacy Policy

  • Last updated: 4 April 2026
  • This Privacy Policy outlines how JSS Plumbing & Heating Ltd ("we", "us", or "our") manages your personal data when you visit our website, enquire about our services, or place an order. We are committed to safeguarding your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • 1. Who We Are

    JSS Plumbing & Heating Ltd is a registered company in England and Wales. Our registered office is located at JSS Plumbing & Heating Ltd, 4 Bederic Close, Bury St Edmunds, Suffolk, IP32 7DR. You can contact us via the details provided at the bottom of this policy.

  • 2. Information We Collect

    We may process the following categories of personal data:
    • Contact Details: Your name, home address, email, and phone number.
    • Service Data: Details regarding plumbing or heating requests, property information, and job specifications.
    • Financial Information: Processed securely through our payment partners.
    • Technical Data: IP addresses, browser types, and website usage patterns collected via cookies.
    • Preferences: Your choices regarding marketing communications.

  • 3. How We Use Your Data

    We process your data based on several legal grounds:
    • Contractual Necessity: To provide quotes, manage bookings, and complete plumbing or heating installations.
    • Legitimate Interests: To respond to enquiries, maintain customer records, and improve our website functionality.
    • Legal Compliance: To meet tax and accounting requirements for HMRC.
    • Consent: To send marketing updates where you have specifically opted in.

  • 4. Data Sharing

    We never sell your personal data. We only share information with trusted partners necessary for our operations, including:
    • Payment Processors: Such as Wix Payments to securely handle transactions.
    • Service Platforms: Including Wix for website hosting and analytics.
    • Professional Advisors: Our accountants, insurers, or legal consultants.
    • Regulatory Authorities: If required by law (e.g., HMRC).

  • 5. Data Retention

    We only keep your data for as long as is necessary to fulfil the purposes we collected it for. Typically, customer records are retained for 7 years following the conclusion of our business relationship to satisfy UK tax and legal obligations.

  • 6. Your Rights

    Under UK GDPR, you have the right to:
    • Access a copy of your personal data.
    • Request correction of inaccurate information.
    • Ask for the deletion of your data (where applicable).
    • Object to or restrict specific data processing.
    • Withdraw your consent at any time.
    To exercise these rights, please contact us at j.sadler@me.com.

  • 7. Cookies

    Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse traffic. You can manage your cookie settings through our website banner or your browser settings. For further details, visit www.aboutcookies.org.

  • 8. Complaints

    If you have concerns about our data use, you have the right to complain to the Information Commissioner’s Office (ICO):
    Website: www.ico.org.uk
    Helpline: 0303 123 1113

  • Contact Us

    For any questions regarding this policy, please reach out via:
    Email: j.sadler@me.com
    Address: JSS Plumbing & Heating Ltd, 4 Bederic Close, Bury St Edmunds, Suffolk, IP32 7DR
    Telephone: +447780437434
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